Help & Support

Common questions

How do I get an account?

You can create an account from the home page. Every account starts with a 14-day free trial. Basic is $7.99/month for one child or $11.99/month for the whole family (annual billing is the price of ten months); Plus Scanning adds journal scanning every month, Plus Voice adds doctor-visit transcription, and Premium includes the most of both. Every family gets 1 free hour of transcription and 30 free journal pages to try on any plan. Cancel any time. Full details on the pricing section of the home page.

Where is my data stored?

All information is stored on encrypted servers in the United States (Amazon Web Services), wherever you live. Your data is never sold or shared with advertisers. AI-assisted pattern analysis runs under a signed Business Associate Agreement with AWS; names and free-text notes are stripped before any AI call by default. See the Privacy Policy for full detail, including the section for your country.

Which medication reference do you use?

The medication picker is backed by the FDA's public drug directory. Brand names, strengths and label notes can differ from country to country, so always follow the label on your child's medication and your prescriber's instructions.

Can I use the app in my language?

Yes. The app is available in English, French (Canada), Spanish, Portuguese and German. Choose a language from the switcher at the bottom of any page, or in Settings → Language once signed in. Translations are made with the help of AI and reviewed for safety-related text; if something reads oddly, switch to English and let us know.

How do I delete my account?

Sign in, open Settings → Delete My Account, and follow the email confirmation flow. You have a 30-day grace period to restore your account if you change your mind. After 30 days the data is permanently deleted. Full details are in our Terms of Service and on the account deletion page.

How do I report a problem with another family member or a chat message?

Inside the app, tap the flag icon next to any chat message you want to report — that opens a pre-filled email to our support team. Family owners can also remove members directly from Settings → Family Members. We review reports within 24 hours and can suspend or remove accounts for abusive behavior. See Terms § 3.4 for the full policy.

How do I cancel my subscription?

Sign in, open Settings → Plan & billing, and choose Cancel my subscription. You keep full access until the end of the period you’ve paid for and won’t be charged again; after that the app is read-only and nothing is deleted. Changed your mind? Keep my plan undoes it any time before then, and you can subscribe again whenever you like.

I forgot my password.

Use the Forgot password? link on the sign-in page. We’ll email you a reset link.

I’m a journalist, researcher, or healthcare provider with questions.

Please email support@mycarecompanion.net with a short description of your inquiry and we’ll route it to the right person.