Help & Support
We’re a small team and we read every message.
Contact us
For account help, billing questions, bug reports, or anything else, email us:
We aim to respond within one business day. Including a screenshot is the fastest way to get something fixed.
Medical emergencies
MyCareCompanion is a tracking and journaling tool, not a medical device. It does not diagnose, treat, cure, or prevent any condition. If you or your child is having a medical emergency, call 911 (or your local emergency number) and contact your healthcare provider — do not rely on this app.
Common questions
How do I get an account?
You can create an account from the home page. Every account starts with a 14-day free trial, then plans run from $7.99/month (or $79.99/year — 2 months free), cancellable any time.
Where is my data stored?
All health information is stored on encrypted servers in the United States. Your data is never sold or shared with advertisers. AI-assisted pattern analysis runs under a signed Business Associate Agreement with AWS; names and free-text notes are stripped before any AI call by default. See the Privacy Policy for full detail.
How do I delete my account?
Sign in, open Settings → Danger Zone → Delete My Account, and follow the email confirmation flow. You have a 30-day grace period to restore your account if you change your mind. After 30 days the data is permanently deleted. Full details are in our Terms of Service.
How do I report a problem with another family member or a chat message?
Inside the app, tap the flag icon next to any chat message you want to report — that opens a pre-filled email to our support team. Family owners can also remove members directly from Settings → Family Members. We review reports within 24 hours and can suspend or remove accounts for abusive behavior. See Terms § 3.4 for the full policy.
How do I cancel my subscription?
Sign in, open Settings → Subscription, and tap Manage Subscription — that opens the Stripe billing portal where you can cancel any time. Cancellation takes effect at the end of your current billing period.
I forgot my password.
Use the Forgot password? link on the sign-in page. We’ll email you a reset link.
I’m a journalist, researcher, or healthcare provider with questions.
Please email support@mycarecompanion.net with a short description of your inquiry and we’ll route it to the right person.
Looking for our Privacy Policy or Terms of Service?